Privacy Policy Trust88

1Introduction – Why Privacy Matters to trust88

Trust88 understands that your personal data belongs to you. In the online gaming industry, member trust is our most valuable asset — and that trust can only be built when you know exactly how your information is handled. That is why we have written this Privacy Policy in clear, plain language rather than vague legal jargon.

We operate in accordance with internationally recognised data protection principles. Every piece of information you provide is used solely for legitimate purposes — ensuring the platform runs smoothly, keeping your account secure, and continuously improving your gaming experience.

If at any time you have concerns about how your data is being handled, you can reach our team via the in-platform live chat. We are committed to addressing all privacy-related enquiries transparently and promptly.

2What Information We Collect

Trust88 collects two main types of information: information you provide directly, and information collected automatically as you use the platform.

Information you provide directly:

• Full name as stated in your official identity document.
• Active mobile number used for two-factor authentication (2FA).
• Email address for account communications and important notifications.
• Bank account details for deposit and withdrawal purposes.
• KYC documents such as a copy of your ID card or passport for identity verification.
• Information you provide when contacting customer support.

Information collected automatically:

• IP address and browser type used to access the platform.
• Session data including pages visited, time spent, and click patterns.
• Device information such as operating system, screen resolution and device type.
• General location data (state or country) based on your IP address.
• Transaction history and betting activity within your account.

3How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. We do not gather data merely to store it — every detail is actively used for your direct benefit as a trust88 member.

We also use your information to send notifications about promotions and exclusive offers. You may opt out of marketing communications at any time through your account settings, with no conditions or penalties.

4Data Sharing & Disclosure

Trust88 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. This is a core commitment with no exceptions.

However, there are limited situations where we may need to share your information with other parties:

• Payment service providers: Minimal transaction details are shared with partner banks and payment processors solely to complete your deposits and withdrawals securely.
• Technical service providers: Companies that assist us in operating the platform — such as cloud services and cybersecurity systems — are subject to strict confidentiality agreements.
• Legal requirement: We will disclose information when required by a court order, a request from a law enforcement agency, or an authorised regulatory body.
• Fraud prevention: In cases involving suspected fraud or money laundering activity, relevant information may be shared with the appropriate financial authorities.

In all of the above situations, we ensure that only the minimum necessary information is shared, and that recipients are bound by confidentiality obligations as stringent as our own standards.

5Data Security & Encryption

Trust88 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. We apply 256-bit SSL encryption to all connections between your browser and our servers, meaning any information transmitted is unreadable to unauthorized third parties.

Key security measures we have implemented include:

• Two-factor authentication (2FA) is mandatory for all logins and withdrawal transactions.
• Real-time account activity monitoring to detect any suspicious access attempts.
• Passwords are stored using irreversible hashing — we cannot view your password ourselves.
• Servers protected by multi-layered firewalls and intrusion detection systems.
• Regular security audits conducted by independent cybersecurity experts to identify and patch any vulnerabilities.
• Encrypted data backups across multiple data centres to ensure service continuity.

While we take all reasonable steps to protect your data, it is equally important that you play your part in keeping your account secure. Always use a strong password, never share your login credentials, and contact us immediately if you suspect any suspicious activity.

6Cookies & Tracking Technologies

Trust88 uses cookies and similar technologies such as local storage to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our platform.

We use the following types of cookies:

• Essential cookies: Required for core platform functions such as login session authentication. These cookies cannot be disabled as they directly affect platform functionality.
• Performance cookies: Collects information on how you use the platform to help us improve the overall user experience.
• Preference cookies: Saves your preferences such as interface language and display settings so you do not need to reconfigure them each time.
• Analytics cookies: Helps us understand platform usage patterns in aggregate — not at an individual level — for continuous improvement purposes.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality, such as the ability to stay logged in.

7Data Retention Period

We retain your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulatory obligations.

• Active account data is retained for the duration your account remains active, and for a specified period following account closure to meet compliance requirements.
• Financial transaction records are retained for the minimum period required by financial and anti-money laundering (AML) regulations.
• Access logs and security data are retained for a sufficient period to support investigation in the event of a security incident.
• When data is no longer needed, it is securely disposed of using methods that ensure it cannot be recovered.

8Cross-Border Data Transfers

As an online platform operating globally, some of your information may be processed or stored on servers located outside Malaysia. However, such data transfers are only carried out where the recipient country or region maintains a level of data protection equivalent to or higher than local standards.

All cross-border data transfer agreements are governed by contracts that require recipients to adhere to the same data protection standards we follow. You may contact us for further information on the data transfer mechanisms we use.

9Minors and This Platform

The trust88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store personal information from anyone under the age of 18. Should we discover that information from an underage user has been collected, we will take immediate steps to delete that information and close the account. If you believe that a minor has registered on our platform, please notify us through our customer support team.

10Changes to This Privacy Policy

Trust88 reserves the right to update or modify this Privacy Policy at any time as needed. Significant changes will be communicated to you via in-platform notifications or by email to the address registered on your account at least seven days before the changes take effect.

We encourage you to review this page periodically to stay informed about how we manage your personal information. Continued use of the platform following any changes to this Privacy Policy will be considered your acceptance of the updated terms.